Terms & Conditions (Kokua Smiles)
Effective Date: July 31, 2026
Terms & Conditions
Welcome to Kokua Smiles ("we," "our," or "us"). These Terms & Conditions govern your use of our website, online appointment request forms, SMS communications, and related services.
By accessing our website or submitting information through our online forms, you agree to these Terms & Conditions.
These Terms apply to all Kokua Smiles locations, including:
- Wai'alae Dental Care
- Honolulu Dental Care
- Kaneohe Family Dental Care
- Pearlridge Dental Care
1. Dental Services
Kokua Smiles provides general, cosmetic, restorative, preventive, and emergency dental services through its affiliated dental practices.
Submitting an online appointment request does not guarantee an appointment until confirmed by our office.
2. Appointment Requests
Our website allows patients to request appointments by submitting an online form.
Appointment requests are reviewed during normal business hours, and a member of our team will contact you to confirm availability.
3. SMS Communications
By providing your mobile phone number and selecting the SMS consent checkbox on our website, or by providing express written consent during an office visit, you agree to receive SMS messages from Kokua Smiles regarding appointment scheduling, confirmations, reminders, patient care, customer support, review requests, and other service-related communications.
- Message Frequency: Message frequency varies based on your appointments and interactions with Kokua Smiles.
- Fees: Message and data rates may apply.
- Opt-Out: You may opt out at any time by replying STOP to any SMS message.
- Help: For assistance, reply HELP or contact us at support@kokuasmiles.com.
- Consent Not Required: Consent to receive SMS messages is not a condition of receiving dental treatment or other services.
- Privacy: Your mobile phone number and SMS consent information are used solely to provide the communications you have requested and are not shared with third parties or affiliates for marketing purposes. For more information, please review our Privacy Policy.
4. Phone Calls
By voluntarily providing your telephone number and selecting the call consent checkbox on our website, or by providing consent during an office visit, you authorize Kokua Smiles to contact you regarding:
- Appointment scheduling
- Appointment confirmations
- Appointment reminders
- Patient care
- Customer service
- Other service-related communications
5. Privacy
Your use of our website and communications is also governed by our Privacy Policy.
Your mobile phone number and SMS consent information are used solely to provide the communications you have requested.
SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing purposes.
6. Website Use
You agree not to:
- Submit false or misleading information
- Attempt unauthorized access to our systems
- Interfere with the operation or security of our website
- Use the website for unlawful purposes
7. Intellectual Property
All website content, including text, logos, graphics, photographs, and other materials, is the property of Kokua Smiles unless otherwise stated.
No content may be copied, reproduced, or distributed without written permission.
8. Third-Party Services
Our website may include links to third-party websites or services.
Kokua Smiles is not responsible for the privacy practices or content of third-party websites.
9. Limitation of Liability
While we strive to provide accurate information and reliable services, Kokua Smiles makes no guarantees regarding uninterrupted website availability.
To the fullest extent permitted by law, Kokua Smiles shall not be liable for indirect, incidental, or consequential damages arising from the use of this website.
10. Changes to These Terms
We may update these Terms & Conditions periodically.
Any updates become effective when posted on this website.
11. Contact Information
If you have questions regarding these Terms or our communications, please contact the Kokua Smiles location you visit or reach us at:
Email: support@kokuasmiles.com
12. Governing Law
These Terms & Conditions shall be governed by the laws of the State of Hawaii, without regard to its conflict of law principles.
